Returns & Exchanges
At Nadi, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, you can return unopened and unused products within 14 days of receipt for a full refund.
Initiate the Request
Contact our customer service team via email with your order number and the reason for the return.
Pack Securely
Ensure the items are in their original, unopened packaging and place them securely in a shipping box to prevent damage.
Ship the Item
Affix the provided return label or ship the package to our warehouse address using a tracked shipping service.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing